Welcome to the vcita App Market! These vcita App Market Listing Terms govern the relationship between vcita Inc. and any of its affiliates including under the brand inTandem (“vcita”, “inTandem”, “us”, “we” or “our”) and you, a developer and owner of an application, plugin and/or extension to be listed and marketed in the vcita App Market (“App/s”), or an entity you represent (“you” or “your”), together with our Terms of Service, App Developer Terms and our Privacy Policy, all of which are incorporated herein by reference (together, “Listing Terms”), with respect to making your App available and listing it on the vcita App Market. 

By submitting the request to make your App available and list it on our App Market you are accepting and agreeing (including on behalf of the entity you represent) to be bound by these Listing Terms and representing that you have full right, power, and authority to enter into and perform hereunder. Please read these Listing Terms carefully before submitting your app listing request for the App Market.  Furthermore, you hereby waive any rights or requirements under any laws or regulations in any jurisdiction that require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable law. 

 

1. Listing 

You may list your App on the vcita and/or inTandem online marketplace for Apps (the “App Market”) subject to the following terms:

 

1.1 Eligibility. You and your App must meet the Listing Criteria listed below, the Development Requirements of the App Developer Terms and all other legal requirements and comply on an ongoing basis with the provisions of these Listing Terms. We are under no obligation to either promote, distribute, list, or offer your App for sale or to continue to do so and all features and operations of the App Market shall be at our sole discretion.

 

1.2 App Review. You must submit for our review your App, the App Materials, and any update thereto together with the following information and materials: (a) App title, your full name (individually or of the entity you represent, as applicable), an accurate App description, full contact information, support information; (b) the metadata and translations of metadata to languages supported by us, graphics, artwork, images, trademarks, trade names, logos and other descriptive or identifying information and materials associated with your App; (c) images or videos providing a short demo of your App; (d) complete and accurate answers to a security questionnaire provided by vcita; (e) links to your App’s terms of service and privacy policy; and (f) any other information requested by us (all information provided by you collectively, the “App Materials”). You are responsible for providing accurate App Materials, and to update them promptly whenever needed, and to further provide a communication method for your support. We reserve the right to approve or reject any App, at any time and at our sole discretion. We may review and test your App submitted for listing at any time, including for security-related concerns and to check the accuracy of the App Materials. You are required to cooperate with our review and testing.

 

1.3 Responsibility for Your App. You are responsible for your App. Pending our prior written approval, you will establish the pricing, license rights and other terms governing the App Market customers’ (“Subscribers”) use of your App. Any changes you make to the pricing of your App in the App Market are subject to our prior review and approval. vcita may request to change the pricing of your App subject to your approval. The terms governing the use of your App by Subscribers must be consistent with vcita’s terms of service that apply to our services that are used with your App, and our terms of service will control to the extent of any conflict with your terms with respect to our Services. You will ensure that all information about your App (including information about applicable fees) provided by you to be displayed on the App Market is, at all times, accurate, complete, not misleading, and in compliance with applicable law, and you will remain at all times, solely responsible for your App and its quality, compliance including with respect to Subscribers privacy rights, security and support. 

 

1.4 License. During the term of these Listing Terms and for so long as your App is listed on our App Market and Subscribers may use your App, you grant us or any third party vendor designated by us, a limited, worldwide, non-exclusive, and royalty-free license to (i) display, transmit, promote, market, resell, distribute, reproduce and/or make available (via all means of online and electronic distribution) your App through the App Market to Subscribers, either directly or through our partners, with or without your App Materials, and any excerpts made; (ii) use, create excerpts and derivatives from, reformat, transmit, display and publicize the App Materials and the trade names, trademarks, service marks, logos, and domain names associated with you and your App and limited portions of your App for marketing or promotional purposes on and in connection with the App Market, or your App; (iii) use and reproduce your App and App Materials, in connection with any pre-listing or ongoing review of your App, which may include, without limitation, testing, scanning and evaluation for security and privacy purposes; (iv) access, display, promote and otherwise use your App for demonstrational purposes; and (v) use your App for our own business purposes internally, within the scope for which the App’s use is reasonably intended by any end user. The licenses granted to us herein shall extend beyond the term hereof, for the purposes of making the App available to Subscribers who acquired it prior to removal, in accordance with Section 10 below, investigating incidents, protecting our legitimate interests, complying with applicable laws or retaining copies for legal and archival purposes. We may permit our affiliates and independent contractors to exercise the rights that you grant us in these Listing Terms. We assume all liability and responsibility for our affiliates’ and independent contractors’ compliance with, or breach of, the terms of these Listing Terms.

 

1.5 Maintenance and Removal of Your App. You will ensure that your App is updated with current bug fixes and patches. We reserve the right to remove your App from the App Market at any time including in the event you fail to update your App. You may remove a listing of or offer for your App from the App Market subject to providing us with a 90 days’ prior written notice. We may also remove any listing or offer for your App from the App Market at any time for any reason or cancel and take down the App Market completely. Any removal by you or us of any listing or offer of your App from the App Market or cancellation of the App Market, will apply to prospective Subscribers only and you will continue to enable current Subscribers to use your App after removal of the listing or offer until that Subscriber terminates their use in accordance with Section 10 below.

 

1.6 Technical Support and Service. You will provide your Subscribers support for your App at least by email. You shall maintain accurate contact information for support as well as the scope of your support services, that will be made available to Subscribers. At a minimum, you agree to respond within 2 business days of a request submitted from a Subscriber or from us in the support channel indicated in the App Market from a Subscriber or from us, and to respond promptly to urgent issues referred by us. You are exclusively responsible and liable for the technical support and maintenance of your App.

 

1.7 App Distribution. Your App as offered by us in the App Market and/or any products or services that are directly related or integrated into such App or into our Platform, will be distributed to our customers and through our partners exclusively through the App Market unless agreed otherwise by the parties (no in-app sale or solicitation).

 

1.8 Non-Compete. All distribution channels of vcita that their names were or will be shared with you in writing (email to suffice), shall be designated as Registered Partners (each, a “Registered Partner”). Registered Partners shall not include parties with whom you had a Commercial Relationship with prior to vcita sharing their names with you, and that you have informed vcita of such Commercial Relationship by replying to such correspondence within 5 business days with the relevant details. It is acknowledged that it is vcita’s responsibility to update you of new Registered Partners. If vcita did not update you of a new Registered Partner, then you shall not be held responsible for approaching and/or offering your services to such Registered Partner. “Commercial Relationship” shall mean a signed commercial agreement or meaningful commercial relationship relating to your services, including the App.  

Registered Partner designation status expires (i) 6 months after vcita has exhausted proactive sales efforts of your App/s unless extended by the parties in writing; or (ii) 6 months after your App/s is no longer offered by a Registered Partner to its clients; or (iii) after the parties agreed in writing to release the Registered Partner from its Registered Partner designation status.

During the Term and for 6 months after the termination or expiration of these Listing Terms including termination or expiration of any Sunset Period, you will be restricted from approaching and offering your App/s and/or any of your services or products to any Registered Partner unless otherwise agreed in writing by the parties. 

 

1.9. During the Term and any Sunset Period you will not offer to your Subscribers any solution that may be deemed competitive to any vcita offering. 

 

1.10. No Implied Endorsement by us. Our review and/or approval of your App does not constitute or imply an endorsement or guarantee of your App’s reliability and quality, nor does it constitute any obligation that your App won’t be deactivated, suspended or removed thereafter or that Subscribers will purchase your App. In no event will you state or imply that we endorse, sponsor or guarantee your App without our prior written approval. As long as your App is listed in the App Market, you may use the official App Market Partner label provided to you by us.

 

1.11. Subscriber Ratings and Feedback. We may implement mechanisms that rate, or allow Subscribers to rate and provide feedback about, your App, you, and your performance in connection with your App and the App Market. We may make these ratings and feedback publicly available. You may request to remove such ratings and feedback and vcita may agree at its sole discretion.

 

2. App Terms; Revenue Share

 

2.1. App Terms of Use. For avoidance of doubt, any transaction of a Subscriber in respect of your App is entered exclusively between you and such Subscriber, and under your terms of service and the privacy policy governing your App (in accordance with the App Developer Terms). We are not a party to and are not involved in such a transaction. We are not responsible for any dispute between you and any Subscriber, but we may elect to assist in resolving any dispute between you and any Subscriber. If we elect to assist in the resolution of a dispute, you agree to cooperate with us to resolve the dispute.

 

2.2. Collection; Refunds.  We or a third party on our behalf will be responsible for all billing actions, including, processing of the billing of Subscribers for the use of your App, collection of payments and processing cancellations and refunds and you hereby appoint us to act on your behalf for these purposes. We shall have the right, at our sole discretion, to approve cancellations of App purchases by Subscribers and to refund such Subscribers for the amounts paid by them to us (or any part thereof). If a refund was paid by us to a Subscriber on account of an App for which you received Revenue Share, we may offset such amount against future Revenue Share you are entitled to you. otherwise, you shall be obligated to return such Revenue Share amount to vcita within no later than thirty (30) days following our request.

 

2.3 Revenue Share. You will be entitled to 70% of the Net Revenues unless agreed otherwise between you and us in a separate addendum (the “Revenue Share”).

The term “Net Revenues” shall mean the total volume of fees charged by vcita in consideration for the use, installation or upgrade of an App or any additional in-App features offered by you on the App Market, less charged taxes, less any third party fees directly created by the use of your App that vcita pays for and less 7% processing fees. 

 

2.4 Notwithstanding the foregoing, we may bundle several Apps together or with specific plans (each, a “Bundle”) and offer such Bundle directly or indirectly to Subscribers. In such an event, you will be entitled, in consideration for the inclusion of your App in such Bundle, to the Revenue Share stated above for as long as your App is offered as part of such Bundle unless a different compensation model is mutually agreed between the parties.

 

2.5 Payment Terms. You are required to issue vcita an invoice based on the monthly Revenue Share calculation report issued by us. The undisputed Revenue Share will be payable to you approximately Thirty (30) days following the end of each calendar month but no sooner than 14 days from the day your invoice was received by us. If the monthly Revenue Share is lower than US$100 it will be carried over to the following month. 

Revenue Share payments will be made in U.S. Dollars through wire-transfer or any other method chosen by us, at our sole discretion and against a lawful tax invoice issued by you.

 

2.6 Taxes. You are responsible for the payment of any and all taxes, assessments, fees and other governmental charges of any kind applicable to your business.  The payments we make to you may be subject to applicable withholding tax obligations (if any).

 

3. Intellectual Property 

 

3.1 As between us and you, we exclusively own all right, title and interest, including all related intellectual property rights (in the broadest sense of the term) in and to the Brands, App Market, its APIs and SDKs and any data obtained through the App Market and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you and/or any Subscriber or any other party relating to the App Market. As between you and us, you retain all right, title and interest including all related intellectual property rights (in the broadest sense of the term) in and to the App and App Materials that you deliver to us, excluding any of our materials, Brands and any other technology or materials used, integrated or that otherwise interfaces with your App, which shall remain solely owned by us.

 

3.2 Our Brands. You may use the vcita and/or inTandem marks, logos and other creative materials that were provided to you by us (“Brands”) during the term hereof and in accordance with our brand guidelines solely for the purpose of promoting your App’s compatibility with the Services and/or App Market in connection with displaying and offering your App in the App Market. You may not register any domain names or brands that are similar to any of our Brands or use any of our Brands in any manner other than as expressly approved in advance and in writing by us. You may present our Brands in your corporate materials as an app market partner.

 

4. Representations and Warranties 

You represent, warrant and covenant that:

 

4.1 You have the right, power, and authority to enter into and fully perform the undertakings herein; the name of the individual or legal entity that is identified in the App Materials is the correct legal name of the App owner and developer, and you hereby undertake to consistently display this name as the App owner across all communications in connection with the App, including without limitations, your privacy policy, terms of service, App Market page, etc.; before submitting your App, you will have obtained the rights necessary for the exercise of all rights granted by you hereunder to vcita and to Subscribers in relation to the App, and you will be solely responsible for and will pay any licensors any royalties or other liabilities related to such App and App Materials;

 

4.2 Our use and exploitation of any of your App and/or App Materials as permitted hereunder will not subject it to, or cause it to violate, infringe or misappropriate any third party right or other third party terms or agreements of any kind including without limitations third party intellectual property and privacy rights.

 

 

5. Free Operation of vcita. We are continually developing our offers, directly and through our partners and vendors. You understand and agree that we may develop similar functionality to your App or make competing offers, and your participation in the App Market will not impose any limitation on vcita, its affiliates and its partners as long as it is not done through breach of confidentiality or use of any of your proprietary information, including your source code, if you provide it to us or to the extent, we retrieve it as part of review of your App. 

 

6. Disclaimer of Warranties. TO THE FULLEST EXTENT PERMITTED BY LAW, THE APP MARKET IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND. WE ASSUME NO LIABILITY FOR YOUR USE OF THE APP MARKET OR ANY APPLICATIONS, SERVICES OR ASSISTANCE PROVIDED BY US. THE APP MARKET MAY CONTAIN TECHNICAL INACCURACIES, TYPOGRAPHICAL ERRORS OR OTHER MISTAKES AND WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND GUARANTEES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR ANY PURPOSE AND ANY WARRANTIES AND CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE RELATIVE TO THE APP MARKET. NOTHING IN THESE LISTING TERMS CONSTITUTES ANY WARRANTY OR REPRESENTATION AS TO THE SUITABILITY, RELIABILITY, ACCURACY OR COMPLETENESS OF THE APP MARKET FOR ANY PURPOSE. YOU AGREE THAT LISTING YOUR APP ON THE APP MARKET IS ENTIRELY AT YOUR OWN RISK. WITHOUT DEROGATING FROM THE AFORESAID, WE MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE APP MARKET. WE DO NOT REPRESENT OR WARRANT THAT THE USE OF THE APP MARKET WILL BE TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, OR THAT THE APP MARKET AND ITS QUALITY WILL MEET YOURS OR ANY SUBSCRIBER’S REQUIREMENTS OR EXPECTATIONS. THE APP MARKET MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. WE SHALL NOT BE RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ELSEWHERE WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THESE LISTING TERMS.

 

7. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, EXCEPT FOR YOUR INDEMNITY OBLIGATIONS PROVIDED HEREIN, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS) OR FOR THE COST OF PROCURING SUBSTITUTE PRODUCTS ARISING OUT OF OR IN CONNECTION WITH THESE LISTING TERMS OR THE USE OR PERFORMANCE OF THE APP MARKET, WHETHER SUCH LIABILITY ARISES FROM A CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. VCITA’S TOTAL LIABILITY TO YOU FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY UNDER THESE LISTING TERMS WILL BE LIMITED TO AND WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).  THE FOREGOING LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE LISTING TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. NO CLAIM BY YOU MAY BE MADE AFTER ONE YEAR FROM THE DATE THE APPLICABLE CAUSE OF ACTION OF SUCH CLAIM AROSE. NOTWITHSTANDING ANYTHING TO THE CONTRARY, VCITA HAS NO WARRANTY, OBLIGATION OR LIABILITY WITH RESPECT TO YOUR APP OR ITS COMBINATION, INTEGRATION OR USE WITH ANY API, SDK, THE PLATFORM, APP MARKET OR SERVICES OR ANY THIRD PARTY SERVICES.

 

8. Indemnification. You agree to defend, indemnify, and hold us and our officers, managers, directors, shareholders, employees, sub-contractors, agents, licensors and anyone acting on our behalf harmless from and against any liabilities, losses, damages, judgments, fines, penalties, costs and expenses (including reasonable attorneys’ fees and court costs), as incurred and subject to final court ruling or settlement, arising out of or resulting from any third-party (including Subscribers) claim, action, or proceeding, (a “Claim”) made in connection with your App, including without limitations, any alleged infringement, violation, misappropriation of any third party right (e.g. intellectual property rights and privacy rights), any transaction between you and Subscribers or your breach of these Listing Terms. Upon receiving a Claim, we shall provide you with written notice and allow you to assume control over the defense and/or settlement of the Claim, provided that we reserve the right to retain counsel, at our own expense, to participate in the defense and settlement of any Claim and any settlement of claim by you shall require our prior written approval. NOTWITHSTANDING ANYTHING TO THE CONTRARY, YOU HAVE NO OBLIGATION TO INDEMNIFY VCITA WITH RESPECT TO ANY CLAIMS WITH REGARDS TO THE APP MARKET, API, SDK OR THE VCITA PLATFORM.

 

9. Term and Termination. These Listing Terms become effective as part of the submission of your App, and remain effective until terminated by either you or us. Either you or we may terminate our agreement and relationship by providing the other party with 30 days prior written notice. If we determine that you have breached any of the terms and agreements that constitute these Listing Terms or that your App may interfere with our legitimate interests, we may, at our sole discretion, and without notice,(a) suspend or limit your and your App’s access to the App Market; (b) terminate all or some of the licenses or permissions granted hereunder including under the App Developer Terms or any other related terms that may apply; or (c) terminate any agreement with you. Upon termination, and except as required to maintain the App for existing Subscribers during the Sunset Period, all licenses, rights or permissions granted hereunder will terminate. Upon termination due to your breach, all Revenue Share payments will cease. The preamble to these Listing Terms (and the terms and agreements referred to therein), and Sections 1.7, 1.8, (until the expiration of the non-compete period per each Registered Partner as detailed in section 1.8), 3, 5, 6, 7, 8, 10, 11, 13 and 14 will survive termination of these Listing Terms as well as the Sunset Period. 

 

10. Sunset Period. All Subscribers’ licenses and subscriptions to your App (including any related support or maintenance periods) will survive termination or expiration of these Listing Terms, and you must continue to make available any Apps for further access, downloads, re-downloads and re-installs by existing Subscribers of those Apps for such Apps’ duration (the “Sunset Period”) provided, however, that upon at least 90 days’ prior written notice to us and to existing Subscribers, you may stop making your App available to existing Subscribers if you no longer offer your App on any similar sales channels. We may reserve the right not to effectuate the Sunset Period in case we determine you have breached your undertakings. You are solely responsible for informing your Subscribers of our right to discontinue the App, at any time, with or without notice.

 

11. Confidentiality. Each party agrees to keep confidential and not to use except as expressly authorized hereunder and as necessary to exercise the rights hereunder, any proprietary or confidential information of the other party disclosed hereunder which is marked as confidential or which would reasonably be considered confidential or proprietary in nature.  Notwithstanding the forgoing, either party may disclose confidential information of the other party to those employees and subcontractors that need to know such confidential information for the purpose of performing under these Listing Terms, provided that each such employee or subcontractor is subject to an agreement or obligation that includes binding use and disclosure restrictions that are at least as protective as those set forth herein and that such party remains liable for their actions. Confidential Information shall not include information that: (i) is or becomes generally known to the public; (ii) was known to receiving party before its disclosure hereunder; or (iii) is received from a third party, without breach of any confidentiality obligation. confidential information shall not be disclosed to any third party and shall be maintained in conditions no less restrictive than those ordinarily used with respect to each party’s own proprietary information of similar importance, which in no event shall be less than a reasonable standard of care. Upon any termination of the relationship, either party may request that the other party to delete and/or destroy its confidential information, and following receipt of such a request, promptly writing that such deletion was done.

 

12. Modification. We may modify the terms of these Listing Terms, at any time and in our sole discretion, by providing you with written notice of such modification, including by posting new Listing Terms on our website. Any change to our pricing and revenue share models will be noticed at least 60 days in advance. Any such change will not apply to a billing cycle commencing before any new policy takes effect. If any noticed modification to these Listing Terms is unacceptable to you, your sole recourse will be to terminate these Listing Terms in accordance with Section 9 above. Your access and/or use of the App Market after receiving such notice will constitute your acceptance of the modifications noticed.

 

13. Governing Law and Jurisdiction. If you or the entity you represent are located in the USA, Canada and anywhere outside the European Union (EU) and the United Kingdom (UK), these Listing Terms and any action related thereto will be exclusively governed and interpreted by and under the laws of the State of Delaware without giving effect to any conflicts of laws principles that require the application of the law of a different jurisdiction and any disputes, actions, claims, or causes of action shall be subject to the exclusive jurisdiction of the competent courts located in Delaware, USA. If you or the entity you represent are located in the European Union (EU) or the United Kingdom (UK), these Terms shall be governed by and construed in accordance with the applicable laws of the United Kingdom, and any disputes, actions, claims, or causes of action shall be subject to the exclusive jurisdiction of the competent courts in London, UK. You and us mutually agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Listing Terms.

 

14. Miscellaneous. Neither us nor you will be liable by reason of any failure or delay in the performance of the obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, interruption or failure of the Internet or any utility service, failures in third-party hosting services, strikes, shortages, riots, fires, acts of God, war, pandemics, terrorism, and governmental action. We will use your contact details that we have in our records, in connection with providing you with notices, as provided herein. Our contact details for any notices are detailed below. You acknowledge that notices that we provide you, in connection with these Listing Terms, will be provided via e-mail or otherwise in connection with your use of the App Market. Any notice to you will be deemed given upon the earlier of: (i) post; (ii) receipt; or (iii) 24 hours of delivery. Notices to us will be provided to us, at [email protected]. These Terms, and any and all rights and obligations hereunder, may not be transferred or assigned by you without our written approval. We may assign our rights and/or obligations hereunder without your consent or prior notice to you. Subject to the foregoing conditions, these Terms will bind and inure to the benefit of the parties, their respective successors, and permitted assigns. Any assignment not authorized herein will be null and void. These Listing Terms will be enforced to the fullest extent permitted under applicable law. If any provision of these Listing Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Listing Terms will remain in effect. No failure or delay by either party in exercising any right under these Listing Terms will constitute a waiver of that right. No waiver under these Listing Terms will be effective unless made in writing and signed by an authorized representative of the party deemed to have granted the waiver.

 

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Listing Criteria 

An App submitted to the App Market must be in compliance with the following listing criteria and requirements:

1. The App must be configured and adjusted to work with the vcita App Market, Platform and Services and comply with any other requirements provided to you by vcita.
2. The App must be fully functional and tested for bugs and defects.
3. The App must comply with all terms and conditions set forth in the App Developer Terms, the vcita privacy policy and the vcita Terms of Service.
4. The App must comply with all applicable laws including, without limitations: (a) data protection, privacy and other laws and regulations relating to collection, use and sharing of personal information by such App; (b) applicable telecommunications laws; and (c) export controls.
5. The App must not infringe or misappropriate any intellectual property or personal right of any third party.
6. The App is required to provide a Documentation URL to guide Subscribers through the App setup, and usage including main user flows. The Documentation should adhere to the following guidelines:
   1. Setup (Required): A step-by-step guide for a Subscriber to set up the App.
   2. Usage (Required): For each main user flow, a clear use-case description and guidelines.
   3. Removal (Required): Notification to the Subscriber of the implications of App removal, and how its data will be removed. Additional specific requirements, if applicable, must be included. 
   4. Terms of Use and Privacy Policy (Required): Links to you App’s terms of use and privacy policy to be agreed to by Subscriber upon setup or initial use. 
   5. Troubleshooting (Optional): List of most common user issues and their solutions.
   6. FAQ – (Optional): List of most frequently asked questions.
   7. Contact Support: A description of what Subscribers can expect when engaging your support team including the hours of your support team and first response SLA (maximum time a user should expect to wait to hear from your support team). Provide a link to contact support through email, phone or other means of communication.

 

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